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Support: USB Copy Protection

Here you can find help and tutorials on Nexcopy’s Copy Protection software.

To create a layout for your CopySecure files, please look at our HTML Templates
For customized layouts, make sure testing occurs on an encrypted Nexcopy drive and not a normal browser.

If you have any questions and are unable to find them here, feel free to contact us at (949) 481 6478.

Questions You May Have

What is the Copy Secure Wizard?
 
 
What is the PCViewer?
 
 
What is the Macviewer?
 
 
Can the Copy Secure Wizard run on a Mac computer?
 
 
The Copy Secure Wizard application is not recognizing my drive?
 
 
The Copy Secure Wizard application is failing during the encryption process.
 
 
Error Message- You do not have an official copy of this document.
 
 
Can a PDF have Adobe security or a digital watermark on the encrypted drives?
 
 
What type of files will the Copy Secure drive protect?
 
 
The CopySecure software doesn’t finish loading my data.
 
 
I cannot get my video files to play in PCViewer or MacViewer once the video is protected.
 
 

Frequently Asked Questions

 
Question: What is the Copy Secure Wizard?
 
Answer: The Copy Secure Wizard is the data loading software a content owner will use to create a Copy Secure drive. The Wizard will encrypt the files, data load the drive and lock the USB to become a read-only device.
 
Question: What is the PCViewer?
 
Answer: The PCViewer is the Windows based viewer application to open and view copy protected files on the USB. The PCViewer runs from the Copy Secure flash drive.
 
Question: What is the Macviewer?
 
Answer: The MacViewer is the Mac based viewer application to open and view copy protected files on the USB. The MacViewer runs from the Copy Secure flash drive.
 
Question: Can the Copy Secure Wizard run on a Mac computer?
 
Answer: The Copy Secure Wizard application uses commands which only run in Windows; therefore the Copy Secure Wizard will not run on a Mac computer.
 
Question: The Copy Secure Wizard application is not recognizing my drive?
 
Answer: If the Wizard application is not recognizing your drive than most likely there is anti-virus software which is running and blocking some functions of our program. Turn off any anti-virus software and try again. If that does not work, it is possible the drive you are trying to use is not a Copy Secure flash drive from Nexcopy
 
Question: The Copy Secure Wizard application is failing during the encryption process.
 
Answer: If the Wizard application is failing during the encryption process than most likely there is anti-virus software which is running and blocking some functions of our program. Turn off any anti-virus software and try again. If that does not work, please disconnect your computer from any wifi network or LAN network and try again.
 
Question: Error Message- You do not have an official copy of this document.
 
Answer: Once the CopySecure wizard has completed encryption or resetting of the drive, make sure to unplug the device. This resets the drive’s registry entry and it will be operational as soon as it’s plugged in again. The most common cause of this error is attempting to open the Viewer prior to plugging out the drive.
 
Question: Can a PDF have Adobe security or a digital watermark on the encrypted drives?
 
Answer: Password protection or a digital watermark created by Adobe cannot be on a CopySecure device. This is an inherent incompatibility between two different encryptions. PDF files on each device must be clean with nothing external being applied to it.
 
Question: What type of files will the Copy Secure drive protect?
 
Answer: There is a large list of file types we support. Most popular are PDF, MP3, MP4 and HTML. For a full list of file types, please download our data sheet (here).
 
Question: The CopySecure software doesn’t finish loading my data.
 
Answer: Interruptions in data loading using the CopySecure software is most often caused by an antivirus process blocking the file modifications to a drive. To solve this, temporarily disable virus protection programs and firewalls. Users have also reported success with adding the CopySecure software to their antivirus program’s “whitelist” but this depends on each individual setup.
 
Question: I cannot get my video files to play in PCViewer or MacViewer once the video is protected.
 
Answer: Follow the tutorial below on how to properly encode a MP4 video file to play in PCViewer and MacViewer
 

Set video codec to play in Copy Secure drive.

 
For best results with playback of video for Copy Secure drives in both Mac and PC computers we have determined the following:
 
 
It is recommended to follow these steps when preparing a video to be protected with a Copy Secure flash drive.
 
 
Download the FFmpeg .zip file from this Download Link
 
Step 1:
 
 
Extract the .zip file to a folder on your desktop.
 
USB Copy Protection
 
 
Step 2:
 
 
Copy your .mp4 video into the new FFmpeg folder and rename it “input.mp4”.
 
USB Copy Protection
 
Step 3:
 
 
From within the new FFmpeg folder, hold the SHIFT key and right-click in the window to open a popup menu. Select “open command window here”.
 
Step 4:
 
 
Copy and paste the following text (excluding the quotes) into the command line window and press enter: “ffmpeg -i input.mp4 -movflags faststart -acodec copy -vcodec copy output.mp4”
 
USB Copy Protection
 
Step 5:
 
 
After the command, there will be a file in the FFmpeg folder named “output.mp4”. Rename this to your desired name and use it in place of the old file when copy protecting.
 
USB Copy Protection
 

Nexcopy Inc. | 13 Orchard Road Ste 102 | Lake Forest | CA | 92630 | P: +1 949 481 6479