Our in-depth FAQ provides support information for our flash drive duplication technology, including our flash drives, copiers and duplicators. Find the answers to all of your questions below.
Our in-depth FAQ provides support information for our flash drive duplication technology, including our flash drives, copiers and duplicators. Find the answers to all of your questions below.
Many computer manufacturers do not clearly mark USB port versions. So, in order to find an answer to this, viewing the Device Manager is required.
Note: These versions are backwards compatible. If your machine supports USB 3.0, for example, then it will also support USB 2.0 devices.
The Nexcopy USB duplication software is based on the powerful multi-threading technologies of Microsoft operating systems. The .NET Framework allows Nexcopy to optimize the software performance and standardize certain aspects of the software GUI interface. This is a necessary software component for the USB200PC USB Copier.
The Nexcopy USB duplication software is tested to run on Windows machines designed to run Microsoft Windows operating systems. If the Nexcopy Drive Manager software is installed on a virtual machine, we cannot guarantee compatibility.
To check your computer for Windows .NET Frameworks, do the following:
Check for a DWORD value named Release. The existence of the Release DWORD indicates that the .NET Framework 4.5 or newer has been installed on that computer.
You can download the Windows .NET Framework from the following link. Please note, as a general rule, always keep your Windows operating system up to date. Associated updates, including ones for your .NET framework, are bundled with standard Windows Updates within Redistributable Packages.
A USB CD-ROM partition is a partition of a flash drive that emulates a CD. This, in turn, instructs the host computer to treat the USB device as if it’s a CD-ROM device. The USB CD-ROM partition is a read-only partition in which the content cannot be deleted, formatted or changed. To create such a device, at the controller level, the Nexcopy USB200PRO, along with certified media, will create CD-ROM partitions.
A USB Read Only partition is a partition on a flash drive containing data that cannot be deleted, formatted or changed. A USB Read Only partition can only be created through specific IC logic on the flash drive. Not all flash drives are capable of a Read Only partition. To create such a device at the controller level, the Nexcopy USB200PRO, along with certified media, will create Read Only partitions.
A USB Write Protected partition is a partition on a flash drive containing data that cannot be deleted, formatted or changed. Write Protection is the same as a USB Read Only device. Write Protection can only be created on a USB stick with specific hardware components. Not all flash drives have the correct hardware to create USB Write Protection. To create a device that is Write Protected, the Nexcopy USB Write Protect Duplicator [USB200PRO], along with certified media, will create Write Protected partitions.
Over Current Protection will prevent self-powered USB devices, such as USB flash memory, from driving current back into the computer and potentially causing damage to internal circuits of the host PC computer.
Yes. The USB200PC will copy to different manufacturers of flash memory. Nexcopy supports this function to provide a better customer experience and ease of operation.
Yes. The USB200PC will copy to any group of flash memory sizes. Please note that there are other considerations when using different media sizes, such as flash memory performance, flash drive format, and overall speed and performance.
Yes. The USB200PC will copy to any flash media type. However, you will need adapters to connect the device to the USB ports of the USB Copier. You should consult Nexcopy before considering a purchase of flash memory adapters, as these adapters vary in speed and performance.
The beautiful thing about USB is backward compatibility. USB 2.0 devices will work with USB 1.0 computers, ports, cards and systems – though performance will be significantly less, as a USB 1.0 system can only perform at its rated speed (which is about 12Mbps). Likewise, USB 1.0 products will work with USB 2.0 computers, ports, cards and systems, and will perform at their highest rated speed.
To disable the AutoPlay pop-up window each time a USB device is connected to your host computer for the USB duplicator, do the following:
Click Start » Run. Type in “gpedit.msc” and click OK. A Group Policy window pops up, so now navigate to Local Computer Policy > Administrative Templates > System.
On the right side of the Group Policy pop-up window, you will see “Turn off Autoplay” (you may need to scroll down some). Double-click. For the “Turn off Autoplay Properties” dialogue box, click the radial button Enable, then select “All Drives” from the pull-down menu. Click OK or Apply.
Please note, this procedure also disables the Autoplay for your CD drive.
No. Using the “Eject” button in the Drive Manager software will perform all needed tasks to release the flash memory from the operating system.
Using Windex will keep the brushed metal clean from fingerprints and other marks. Be sure NOT to spray the equipment directly; rather, spray the towel first, then wipe clean.
Error Message: “Nexcopy Drive Manager cannot be installed on .NET framework less than 2.0.”
Enable the .NET Framework 2.0 in Control Panel.
You can enable the .NET Framework 2.0 through the Windows Control Panel. This option requires an Internet connection.
1) Press the Windows key (the Windows logo on your keyboard), type “Windows Features” and press Enter. The Turn Windows features on or off dialog box appears.
2) Select the .NET Framework 3.5 (includes .NET 2.0 and 3.0) check box, select OK and reboot your computer if prompted.
No need to select the child items for Windows Communication Foundation (WCF) HTTP Activation and Windows Communication Foundation (WCF) Non-HTTP Activation unless you’re a developer or server administrator who requires this functionality. More information about this can be found on the Microsoft website here.
Here, you can find help and tutorials on Nexcopy’s Copy Protection software. If you have any questions and are unable to find them here, feel free to contact us.
Contact UsThe Copy Secure Wizard is the data loading software a content owner will use to create a Copy Secure drive. The Wizard will encrypt the files, data load the drive and lock the USB to become a read-only device.
The PCViewer is the Windows-based viewer application to open and view copy protected files on the USB. The PCViewer runs from the Copy Secure flash drive. It may be required for an end-user to disable their anti-virus software to allow PCViewer.exe to run and files to be viewed.
The MacViewer is the Mac-based viewer application to open and view copy protected files on the USB. The MacViewer runs from the Copy Secure flash drive. It may be required for an end-user to disable their anti-virus software to allow MacViewer to run and files to be viewed.
A user can download the data load software used when creating a drive and can select an Option to update the MacViewer and/or PCViewer. This function is used when MacViewer or PCViewer no longer work as expected because of an operating system change or update. Nexcopy offers a highly secure copy protection solution; however, we cannot predict the future for how an operating system will work and function. The underlying code of an operating system has a direct effect on how the MacViewer and/or PCViewer applications access the protected files and display them. To update, do the following:
Download the Drive Wizard software. This software (and ability to update the device) can only be done on a Windows computer. This is true because we must send specific vendor commands to the device, which is only available through a Windows operating system. Click here to download.
The Copy Secure Wizard application uses commands that only run in Windows. Therefore, the Copy Secure Wizard will not run on a Mac computer.
If the Wizard application is not recognizing your drive, it is likely because anti-virus software is running and blocking some functions of our program. Turn off any anti-virus software and try again. If that does not work, it is possible the drive you are trying to use is not a Copy Secure flash drive from Nexcopy.
The Copy Secure Wizard application is not a multi-lingual product. For this reason, it is required that Windows be in English for the application to work correctly. Below are steps on how to change Windows from one language into English. If your Windows version shows different options, please search for alternate directions on the web or Microsoft website.
Type “language” into the search bar of Windows and select the Language settings option.
On the Settings page, click the “Add a preferred language” option.
Be sure to install the English United States version. It’s best to type this into the search box.
Once selected click Next and follow the instructions from Windows. A reboot is required.
If the Wizard application is failing during the encryption process, it is likely because anti-virus software is running and blocking some functions of our program. Turn off any anti-virus software and try again. If that does not work, please disconnect your computer from any wi-fi network or LAN network and try again.
Once the CopySecure wizard has completed encryption or resetting of the drive, make sure to unplug the device. This resets the drive’s registry entry and it will be operational as soon as it’s plugged in again. The most common cause of this error is attempting to open the Viewer prior to unplugging the drive.
Password protection or a digital watermark created by Adobe cannot be on a CopySecure device. This is an inherent incompatibility between two different encryptions. PDF files on each device must be clean, with nothing external being applied to them.
There is a large list of file types we support. Most popular are PDF, MP3, MP4 and HTML. For a full list of file types, please visit our product page.
Today’s HTML pages are mostly built from Java scripts. This type of method for building a web page gets difficult once encryption is introduced into the equation. For this reason, it is best to have a clean page with HTML that is written on each page rather than building a page from a script. We have provided working examples of HTML pages that you can download, review and change based on your needs. These example pages will give an excellent idea of what type of HTML page is best for a Copy Secure drive. Download the link here. For customized layouts, make sure testing occurs on an encrypted Nexcopy drive and not a normal browser.
Interruptions in data loading using the CopySecure software are most often caused by an anti-virus process blocking the file modifications to a drive. To solve this, temporarily disable virus protection programs and firewalls. Users have also reported success with adding the CopySecure software to their antivirus program’s “whitelist,” but this depends on each individual setup.
Follow the tutorial below on how to properly encode a MP4 video file to play in PCViewer and MacViewer.
For best results with playback of video for Copy Secure drives in both Mac and PC computers, we recommend following these steps when preparing a video to be protected with a Copy Secure flash drive.
First, download the FFmpeg .zip file from this Download Link.
Step 1: Extract the .zip file to a folder on your desktop.
Step 2: Copy your .mp4 video into the new FFmpeg folder and rename it “input.mp4.”
Step 3: From within the new FFmpeg folder, hold the SHIFT key and right-click in the window to open a pop-up menu. Select “open command window here.”
Step 4: Copy and paste the following text (excluding the quotes) into the command line window and press enter: “ffmpeg -i input.mp4 -movflags faststart -acodec copy -vcodec copy output.mp4”.
Step 5: After the command, there will be a file in the FFmpeg folder named “output.mp4.” Rename this to your desired name and use it in place of the old file when copy protecting.
Microsoft can change security settings in the operating system during OS updates. If you are having issues printing a PDF file, an Adobe setting must be updated. Do the following to disable the Protected Mode for Adobe Reader.
Open Adobe Reader and, under the Edit menu, select Properties.
Find the Security (Enhanced) option and click. The top left check box should read Enable Protected Mode at Startup and disable this setting.
You will be prompted to close Adobe Reader after the change.
Copy-protected content is placed inside the MacViewer application as the storage location on a Copy Secure drive. This is done to keep the user interface very clean and simple when a Copy Secure drive is plugged into a computer. The user only sees two things: The PCViewer file and the MacViewer file.
A side effect of this approach is the Mac operating system will scan the MacViewer application upon first connection. If the data load is large (over 2GBs), it will take some time to scan the MacViewer location with the copy-protected content. This is the reason for delay when accessing content on a Mac computer.
NOTE: Please understand the “scan” is done only once: the first time the USB is connected to the Mac. Subsequent uses of the Copy Secure in the same Mac computer will not have the same delay.
Please view this video tutorial below, detailing initial setup of the LOGO-EZ printer: unpacking the box, filling ink, installing software and printing first image.
Still have questions not answered in the FAQs above? Please reach out to Nexcopy today.
