Support for Nexcopy USB Duplicators and Software
This page is the central resource for Nexcopy product support. Whether you need software updates, product registration, warranty information, or answers to common questions, you’ll find clear paths below.
When contacting support, please have your duplicator model and equipment serial number available. This allows us to respond quickly and accurately.
Software Updates
Nexcopy software updates are released to improve compatibility, stability, and feature support across our duplication systems. Updates may include enhancements to Drive Manager, Drive Wizard, Secure Wizard, and supporting utilities.
We recommend keeping your software current to ensure consistent duplication results and proper controller behavior.
Product Registration
Registering your Nexcopy product ensures you are notified when software updates, documentation changes, or important product notices become available.
Registration also helps streamline technical support requests by associating your system configuration with our support records.
Warranty Information
Nexcopy hardware products are covered by a limited hardware warranty (definition) that protects against defects in materials and workmanship under normal use.
Detailed warranty terms, return procedures, and coverage information are available on the warranty page.
USB Drive Certifications
Many Nexcopy solutions are used in regulated environments that require documented media behavior and compliance. Our USB drive certification resources explain supported controllers, write protection (definition), and validation standards.
Frequently Asked Questions
Our FAQ section addresses common questions related to setup, troubleshooting, software usage, controller behavior, and duplication workflows.
This is a good starting point if you’re experiencing an issue or want to better understand how a Nexcopy duplicator operates.
Need Additional Help?
If you don’t find what you’re looking for, our support team is available to help. Reach out with details about your setup, operating system, and duplicator model so we can assist you efficiently.