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Technical Questions

Is the CopySecure Wizard application not recognizing my drive?

Is the CopySecure Wizard application not recognizing my drive?

If the Wizard application is not recognizing your drive, there is most likely an anti-virus software which is running and blocking some functions of our program. Turn off any anti-virus software and try again and if that does not work, it is possible the drive is not a Copy Secure flash drive from Nexcopy.

Why is the Copy Secure Wizard application is failing during the encryption process?

Why is the Copy Secure Wizard application is failing during the encryption process?

If the Wizard application is failing during the encryption process then most likely there is anti-virus software which is running and blocking some functions of our program. Turn off any anti-virus software and try again. If that does not work, please disconnect your computer from any wifi network or LAN network and try again. Devices with USB Copy Protection enabled do not need an internet connection to function normally.

Error Message- You do not have an official copy of this document

Error Message- You do not have an official copy of this document

Once the CopySecure wizard has completed encryption or resetting of the drive, make sure to unplug the device. This resets the drive’s registry entry and it will be operational as soon as it’s plugged in again. The most common cause of this error is attempting to open the Viewer prior to plugging out the drive.

Can a PDF have Adobe security or a digital watermark on the encrypted drives?

Can a PDF have Adobe security or a digital watermark on the encrypted drives?

Password protection or a digital watermark created by Adobe cannot be on a CopySecure device. This is an inherent incompatibility between two different encryptions. PDF files on each device must be clean with nothing external being applied to it. To fill the need for additional security however, drives with USB Copy Protection enabled will have an optional password requirement for users who want the extra layer against unwanted access.

The CopySecure software couldn't finish loading my data.

The CopySecure software couldn't finish loading my data.

Interruptions in data loading using the CopySecure software is most often caused by an antivirus process blocking the file modifications to a drive. To solve this, temporarily disable virus protection programs and firewalls. Users have also reported success with adding the CopySecure software to their antivirus program’s “whitelist” but this depends on each individual setup.

Video files are not playing in PCViewer or MacViewer once the video is protected.

Video files are not playing in PCViewer or MacViewer once the video is protected.

The underlying cause of this is within the metadata of a video file. Videos encoded with their metadata at the beginning of the video have all the information a video player needs to get started. Files with the metadata at the end however, must wait for the entire video to load before this vital information can be read. To set the video codec to play in a USB Copy Protected environment, please view our guide to Preparing a Video for USB Copy Protection.

Nexcopy Inc. | 13 Orchard Road Ste 102 | Lake Forest | CA | 92630 | P: +1 949 481 6479