Warranty Information

Equipment Warranty:

Nexcopy Incorporated warrants to the original purchaser the equipment you have purchased is free from defects in materials and workmanship, for a period of one year from the date of purchase.

This warranty is applicable when product registration has been completed and returned to Nexcopy Incorporated within a reasonable period of time following the original purchase. The warranty is not transferable. This warranty does not apply to malfunctions cause by misuse, negligence, accident, miss configuration, or alteration, nor is Nexcopy Incorporated responsible for consequential damages related to the use of this equipment. This warranty is made in lieu of any other warranty expressed or implied. Use of Nexcopy products and/or equipment is an implied agreement of such terms and conditions.

To register your product and receive emails for software and hardware updates please visit:
www.nexcopy.com/product-registration/

Returns:

Nexcopy must be contacted for technical support before a Return Merchandise Authorization number is granted.  All returns are subject to a 15% restocking fee.  All sales are final after 30 days.  Nexcopy will pay for Ground Inbound and Outbound freight for the initial 30 days for domestic orders only. Customer pays freight charges after initial 30 days.

Flash Memory Warranty:

Nexcopy does not manufacturer flash memory and all warranty policies are an extension of the original manufacturer.  Here are those details:

Flash memory has a three year warranty.  The warranty insures flash memory is free from defects in materials and workmanship; however, the warranty does not apply to malfunctions cause by misuse, negligence, accident, miss configuration, or alteration, nor is Nexcopy Incorporated responsible for consequential damages related to the use of flash memory or data lost contained with in said memory.

All flash memory sales are final.  All warranty coverage is via replacement of same or like product.  Warranty replacements do not cover print or laser etch designs or pad printing of the original device.  Refunds are not granted unless the original manufacturer has analyzed the problem and agreed to a refund.  User is responsible for shipping to original manufacturer [China] and original manufacturer will cover shipping costs back to the end user.

If you have questions about the above warranty policies please contact Nexcopy for further details.