Support
For technical support on your USB Duplicator please call or email Nexcopy with your issues. Please be sure to have the equipment serial number (on back of USB Duplicator) available when you make contact.
Please review the FAQ list as your answers might already be available.
Product Registration Click Here
Contact Via email: contact-at-nexcopy.com or use the contact form.
Contact Via Phone: + 949 481 6478
Frequently Ask Questions
» How can I tell if my computer is USB 2.0 compliant?
» Why do I need Windows .NET Frameworks?
» How do I check my system for Windows .NET Frameworks?
» Where can I get/download Windows .NET Frameworks?
» How do I activate the Nexcopy MediaCopier software?
» What is USB "Over Current" protection?
» Will the USB Duplicator work with different mix of flash drives during the duplication job?
» Can I use different flash drive memory sizes on the USB Copier system?
» Can the USB Duplicator copy to different flash media types?
» Will my USB stick work on USB 1.0 and USB 2.0 computers?
» I don't want the Windows pop-up window when a USB stick is plugged into the computer - how do I turn this off?
» Do I need to "eject" the USB stick through the Windows utility after the duplication job is complete?
» What is the best way to clean the brushed aluminum front of the USB200PC?
Answers
How can I tell if my computer is USB 2.0 compliant?
To check your computer for high speed USB 2.0 support, do the following:
Click Start » Control Panel » System. On the System Properties dialogue box click Hardware » Device Manger. On the Device Manager Dialogue box click the "+" for Universal Serial Buss controllers. If you see a listed item as "USB Enhanced Host Controller" or similar phrase which uses "Enhanced" then you have high speed USB 2.0 technology on that computer. This is the connection you will want to use for the PC
based USB Duplicator, USB200PC.
Why do I need Windows .NET Frameworks?
The Nexcopy USB duplication software is based on the powerful multi-threading technologies of Windows XP. The .NET Framework allows Nexcopy to optimize the software performance and standardize certain aspects of the software GUI interface. This is a necessary software component for the USB200PC USB Copier.
How do I check my system for Windows .NET Frameworks?
To check your computer for Windows .NET Frameworks do the following:
Click Start » Control Panel » Add or Remove Programs. Scroll through the list of items and look for "Microsoft .NET Framework 2.0" Please note, you need 2.0 specifically, here is the (download link).
Where can I get/download Windows .NET Frameworks?
You can download the Windows .NET 2.0 Frameworks from the following link. Please note, the Windows .NET 2.0 Frameworks package is called "Microsoft .NET Framework Version 2.0 Redistributable Package (x86)."
How do I activate the Nexcopy MediaCopier software?
To activate the Nexcopy USB duplication software do the following:
Launch the MediaCopier software. Click About & Activiation and copy and paste the Product Serial Number (PSN) into an email and send to: register-at-nexcopy.com. Nexcopy support will then reply with an activation code. Once you receive the activation code, open the MediaCopier Software and click About & Activation » Activate. Paste your activation code into this window and Finish.
What is USB "Over Current" protection?
Over Current Protection will prevent self-powered USB devices, such as USB flash memory, from driving current back into the computer and create possible damage to internal circuits of the host PC computer.
Will the USB Duplicator work with different mix of flash drives during the duplication job?
Yes. The USB200PC will copy to different manufacturers of flash memory. Nexcopy supports this function to provide a better customer experience and ease of operation.
Can I use different flash drive memory sizes on the USB Copier system?
Yes. The USB200PC will copy to any group of flash memory sizes. Please note, there are other considerations when using different media sizes; such as flash memory performance, flash drive format and overall speed and performance.
Can the USB Duplicator copy to different flash media types?
Yes. The USB200PC will copy to any flash media type. However, you will need adapters to connect the device to the USB ports of the USB Copier. You should consult Nexcopy before considering a purchase of flash memory adapters as these adapters vary in speed and performance.
Will my USB stick work on USB 1.0 and USB 2.0 computers?
The beautiful thing about USB is backward compatibility. USB 2.0 devices will work with USB 1.0 computers, ports, cards and systems - although performance will be significantly less as a USB 1.0 system can only perform at it's rated speed (which is about 12Mbps). Likewise, USB 1.0 products will work with USB 2.0 computers, ports, cards and systems and will performa at it's highest rated speed.
I don't want the Windows pop-up window when a USB stick is plugged into the computer - how do I turn this off?
To disable the AutoPlay pop up window each time a USB device is connected to your host computer for the USB duplicator, do the following:
Click Start » Run. Type in "gpedit.msc" and click OK. A Group Policy window pops up, so now navigate to Local Computer Policy » Administrative Templates » System.
Please note, this procedure also disables the Autoplay for your CDROM drive.
Do I need to "eject" the USB stick through the Windows utility after the duplication job is complete?
No. Using the "Eject" button in the MediaCopier software will perform all needed tasks to release the flash memory from the operating system.
What is the best way to clean the brushed aluminum front of the USB200PC?
Using Windex will keep the brushed metal clean from finger prints and other marks. Be sure NOT to spray the equipment directly, but rather spray the towel first, then wipe clean.
